Driving off behind the wheel of a dazzling Mercedes, Chris Bennett was on top of the world and confident that the car he’d just bought from easyauto123 Brooklyn was the right choice for him.
“The Mercedes I purchased was an amazing price,” he stated in a five-star Google review.
Not only was Chris rapt with the price tag, but he was also impressed by the standard of customer service he received in-store. So, when the car experienced some trouble, he contacted easyauto123 right away.
Chris explained, “I purchased the car from an amazing sales consultant, EuanM, and then, when an unexpected fault happened, Peter (another sales consultant) flawlessly and instantly arranged for it to be paid to be fixed. Seriously. No messing about. I will now never go anywhere else. That type of service is rare this day and age.”
Why reliability matters in a used car
When purchasing used cars, reliability is the most crucial consideration, with dependability ranking higher than price, according to a recent survey.
easyauto123 values the trust of its customers, striving to act with integrity and transparency with every used-car transaction – values not traditionally associated with the used car industry. These values are upheld by offering Quality Verified™ (QV) vehicles, each of which has passed a thorough mechanical inspection and history check.
Despite this emphasis on reliability, some repairs cannot be anticipated, as was the case with Chris’s Merc. However, easyauto123 had him covered. Even if the car is still under the manufacturer’s warranty, easyauto123 will act on our customer’s behalf to resolve the issue. Because to us, reliability isn't just a buzzword.
All QV vehicles are backed by a 7-day Money-back Guarantee, which is hugely reassuring to car buyers. As a further layer of support, we offer customers free roadside assistance on most Quality Verified™vehicles.
Should the unexpected happen and repairs become necessary, however, we endeavour to carry them out promptly.
Jasmine Binkowski, a customer from Mile End South Australia, explains, “My dad bought a car from easyauto123, and we have had a couple of instances of car trouble — but fixable trouble. Wes (the sales consultant) went out of his way and really helped my dad, as well as organising a rental car. Excellent service from Wes as well as the whole team at easyauto123.”
Reliability is a necessity, not a luxury
If you visit one of our superstores, you may notice a large range of budget used cars for sale. While our budget cars don't qualify for the 7-day Money-back Guarantee, customer satisfaction is still a priority.
So when Ya Chi Liu’s car with a lot of kilometres on the clock ran into trouble, easyauto123 stepped in to help. “I purchased a car with over 200,000 km that didn't come with a warranty,” says Ya Chi. “The car had problems the next day. I contacted the salesperson at the time, Wesley, after getting off work on Saturday. He responded to my message very quickly and asked a mechanic to contact me on Monday. Everything was very fast and smooth; I would highly recommend easyauto123 to my friends!”
Your car is a major investment — you deserve peace of mind
Unlike the many horror stories you hear about the “bargain buy” that turned into a money pit, car buyers are learning that they can count on easyauto123. The combination of dependable Quality Verified™ vehicles and a solid 7-day Money-back Guarantee, is winning customer confidence in the used car space.